SALESFORCE (ADMINISTRATION)
Salesforce (Administration)
Learn in-demand Salesforce expertise and gain knowledge of CRM with this training program. You’ll be equipped to customize the platform for business operations with automation. The Salesforce Administrator program teaches students the daily tasks of a Salesforce Administrator. It covers core subjects, such as creating apps and objects essential to meet your enterprise’s requirements. Students will also learn how to create Reports and Dashboards. The Sales and management teams must assess their Sales pipeline, opportunities, and workflows in their Salesforce Developer Environment.
- Configuration
- Customization
- Automation
- Security
- Reports
- Dashboards
- Data Management
- User Management
- Integration
- Troubleshooting
Career Path in Salesforce Admin
- Salesforce Certified Admin
Junior-Level Position: Salesforce Certified Admin responsible for day-to-day setup and maintenance. Role requiring a baseline grasp of Salesforce Administration, responsible for monitoring the platform’s daily operations, including data management, user setup, and basic configuration tasks.
- App Builder
Mid-Level Position: Specializing in using Salesforce platform tools to construct custom applications that streamline business processes.
- Advanced Administrator
Senior Level Position: Advanced Administration role with a comprehensive understanding of Salesforce settings, integrations, and security, managing complex Salesforce deployments and providing technical assistance to the business.
- Sales Cloud
Senior Level Position: Sales Cloud focusing on experience in the configuration and use of Salesforce for sales and revenue management, including the automation of sales processes, lead and opportunity management, and forecasting.
- Service Cloud
Senior Level Position: Sales service focusing on the configuration and utilization of Salesforce for customer service and support, including case management, knowledge management, and customer engagement automation.